iorewpl.blogg.se - John deere service advisor live data

field service trucks have PreCise model IX-403-H GPS receivers and 3G cellular radios so they can be dispatched based on latitude and longitude to the customer’s machine location.ĭanielson explained that John Deere heavy equipment is factory-installed with JDLinkTM*, a web-based locator. A click on the PreCise button on the work order header opens a digital map showing that machine’s field location. field service dispatch receives a call that a customer’s machine has broken down or otherwise requires service in the field, the dealership’s field service advisor opens a service work order in IntelliDealer.

Helping advance RDO’s goal of paperless business processing.

Reduction of non-billable field technician time.

Ability to dispatch the best and closest technician from any of its dealerships to resolve the customer’s machinery need, so repairs are done more quickly and accurately to get equipment productive again.

Faster, more thorough and real-time service dispatch.

Other benefits he cited from this PreCise-CDK integration are: The survey measures the company’s Net Promoter Index (NPI), a measurement of how well a company’s actions foster customer loyalty. Wayne Danielson, manager of Aftermarket Systems for RDO Equipment Co., credits this PreCise-IntelliDealer integration for providing the company’s dealerships with faster in-field service response times, as indicated by customer survey responses. "The index on mobile field response time increased over the past 12 months from 56.87 to 61.82 percent.” - Wayne Danielson. The information comes from John Deere’s locator technology, JDLinkTM*, via standard AEMP protocol data transfer.

has been a CDK Global Heavy Equipment customer since 2003, when its management recognized that its then-current dealer management system (DMS) provider could not provide for the company’s growing technology needs for its expanding network of dealerships.įive years ago, they integrated PreCise® mobile asset tracking device data from its field service trucks into its IntelliDealerTM electronic service scheduling work order tool.

Its main lines are John Deere agriculture and construction equipment, Vermeer forestry and horizontal drilling machinery, and Topcon positioning systems. RDO Equipment Co., headquartered in Fargo, ND, operates more than 75 equipment dealerships in 10 states, and through partnerships at 29 locations internationally. Remote equipment location application integrated into CDK dealer management system’s electronic service scheduling system gets dealer’s field service teams to customer repair sites faster and equipment operators back in service sooner. PreCise MRM Mobile Asset Tracking Success